If you encounter forced bundling, extra charges beyond the listed price, or a single service being split into multiple line items for billing, make a note of it and file a complaint

The price violations the regulations name are: not posting a price list, adding money on top of the marked price, bundling funeral goods and forcing you to buy them, and forcing you to accept another provider's paid service. Splitting one item into several charges also counts as a disguised price rise. On the spot, ask for the price list first, and keep the proof of the charges and the chat records. Complaining afterward is still in time. For the price, go to the market supervision administration. For funeral services, go to the civil affairs bureau.

Cost

No cost involved. The real challenge is staying diligent in the moment.

Benefit

Regulations identify five categories of price violations. Four of them are: not displaying prices clearly or adding extra charges beyond the listed price — that is, no posted price list or charging more than advertised; bundling services or imposing unreasonable conditions to force a purchase — meaning you can’t obtain a service unless you buy another one; forcing or indirectly forcing you to use paid third‑party services — essentially pushing another provider’s services on you; and indirectly raising prices by re‑labeling charges — such as charging more under a different name. Additionally, it is prohibited to “split services into multiple items or expand the scope of charges to indirectly raise prices.” This means breaking one service into several line items for billing or extending the range of charges beyond what was originally stated.

Notes

Price‑violation investigations fall under the market regulation authority; funeral services themselves are under the civil affairs bureau. Ask for a price list right away, and be sure to keep all receipts, invoices, and chat records. Filing a complaint later is still possible.

Sources · 1

1. 国务院 (2026). 殡葬管理条例（国务院令第 824 号，2025 年 11 月 14 日国务院第 72 次常务会议修订通过，「自2026年3月30日起施行」）. gov.cn/zhengce/zhengceku/202601/content_70541… 第四十二条：「殡葬服务机构不得违反有关规定擅自设立收费项目，或者采取分解项目、扩大范围收费等形式变相提高收费标准。」第四十三条列举的价格违法行为含「（一）不按规定明码标价，或者在标价之外加价或者收取未标明的费用」「（三）采取捆绑、附加不合理条件或者不合理限制等方式，强制或者变相强制销售丧葬用品、提供殡葬相关服务并收取费用」「（四）强制或者变相强制丧属接受第三方的有偿服务，或者利用相关服务网点重复收取费用」；第五十一条要求民政部门与政务服务便民热线建立信息共享监督机制，「对丧属反映的殡葬服务问题，应当会同有关部门及时予以处理并将处理结果告知丧属」